q9play Terms and Conditions
These Terms and Conditions govern your use of the q9play platform and all services available at q9play.biz. By registering an account or accessing any part of the platform, you confirm that you have read, understood, and agreed to be bound by these terms. Please read this document carefully before you begin using the platform. If you do not agree with any part of these terms, you must not use q9play services. These terms apply to all members in the Philippines and are effective from the date of account registration.
Table of Contents
1. Acceptance of Terms
By accessing or using the q9play platform — including visiting q9play.biz, registering an account, making a deposit, or participating in any game or betting activity — you confirm that you have read and fully agree to these Terms and Conditions. These terms constitute a legally binding agreement between you and q9play. If you are acting on behalf of another person or entity, you represent that you have the authority to bind that person or entity to these terms. q9play reserves the right to require you to confirm your agreement to these terms at any point during your use of the platform. Continued use of the platform after any updates to these terms constitutes acceptance of the revised version.
These Terms and Conditions should be read alongside the q9play Privacy Policy and Responsible Gaming policy, both of which form part of your overall agreement with the platform. Where any conflict exists between these documents, these Terms and Conditions take precedence unless otherwise stated. q9play strongly encourages all members to keep a copy of these terms for their personal records. If you have questions about any provision in these terms, you are encouraged to review the FAQ section or contact the support team before proceeding. Your continued use of q9play services confirms your ongoing acceptance of all current terms.
2. Eligibility & Age Requirement
You must be at least 18 years of age to register an account and use the q9play platform. Online gaming and sports betting are strictly prohibited for minors, and q9play enforces this requirement as a non-negotiable condition of membership. By registering, you declare and warrant that you are 18 years of age or older at the time of registration. q9play may request age verification documents at any point, and failure to provide satisfactory verification will result in suspension or permanent closure of your account. Any funds held in an account found to belong to a minor will not be returned and may be forfeited in accordance with applicable regulations.
In addition to the age requirement, you must be legally permitted to participate in online gaming under the laws applicable to your place of residence. It is your sole responsibility to determine whether accessing q9play is lawful in your jurisdiction. Residents of jurisdictions where online gaming is prohibited are not permitted to register or use the platform. q9play does not accept registrations from individuals who are employees of the platform or its affiliated entities, or from immediate family members of such employees. The platform also reserves the right to decline registration to any applicant at its sole discretion without providing a reason.
3. Account Creation & Security
Each individual member is permitted to hold only one account on q9play. Creating duplicate or multiple accounts is strictly prohibited and may result in immediate suspension of all associated accounts and forfeiture of any balances. When registering, you are required to provide accurate, complete, and up-to-date information. Providing false, misleading, or incomplete information at registration constitutes a breach of these terms and may result in account closure. q9play reserves the right to verify the identity of any member at any time by requesting supporting documentation such as a government-issued ID, proof of address, or payment method verification.
You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. Any activity that occurs under your account is your responsibility, regardless of whether it was authorised by you. If you suspect that your account has been accessed without your permission, you must notify q9play support immediately. q9play will never ask for your password through any communication channel, and any message requesting your credentials should be treated as fraudulent. You are strongly advised to use a strong, unique password for your q9play account and to avoid sharing your login details with any other person under any circumstances.
4. User Obligations & Responsibilities
As a member of q9play, you agree to use the platform only for lawful purposes and in a manner that does not infringe the rights of others or restrict the use and enjoyment of the platform by any other person. You must not engage in any form of fraud, collusion, cheating, or manipulation of platform systems or outcomes. Use of automated tools, bots, scripts, or any software designed to exploit, manipulate, or gain an unfair advantage on the platform is strictly prohibited. You are responsible for ensuring that any information you submit to the platform is accurate, and you must update your account information promptly if any details change. Violating these obligations may result in immediate account suspension and forfeiture of any balance held.
You agree not to use the platform in any way that could damage, disable, overburden, or impair q9play's servers, infrastructure, or services. Attempting to gain unauthorised access to any part of the platform, its databases, or related systems is a serious breach of these terms and may be reported to the relevant authorities. Members must treat other users and platform staff with respect at all times; abusive, threatening, or harassing communication directed at any person connected with the platform will not be tolerated and may result in account suspension. You also agree not to use the platform for any money laundering or other financial crime activity, and q9play is required to report any suspicious transactions to relevant regulatory authorities in the Philippines. Maintaining good conduct on the platform protects the experience for all members of the q9play community.
5. Platform Usage Rules
All games, betting markets, and live casino services available on q9play are provided for entertainment purposes. Participation in any game or wager constitutes acceptance of the specific rules applicable to that game or market, which are displayed at the point of play. q9play reserves the right to void any bet or game result where there is evidence of technical error, data feed failure, or any other circumstance that materially affects the integrity of the outcome. In the event of a technical failure during a live casino session or sports bet, q9play will apply its standard resolution procedures, which may include voiding the affected round or bet and returning the wager to the member's account balance. All game outcomes are generated using certified random number generation systems and are independently verified.
Members acknowledge that online gaming involves risk and that outcomes are not guaranteed. q9play does not make any representations about the likelihood of winning or the returns that any member may expect from their activity on the platform. Promotional offers and bonuses are subject to their own specific terms and conditions, which are communicated at the time the offer is presented. Attempting to abuse any promotion, exploit bonus structures, or participate in a promotion in bad faith is a breach of these terms. q9play reserves the right to withdraw any promotional benefit and adjust account balances where abuse or exploitation of platform features is detected. Members are encouraged to review the current terms of any promotion before participating to ensure full understanding.
6. Payments & Transactions (PHP)
All financial transactions on q9play are conducted in Philippine Peso (PHP). Deposits are credited to your account balance in PHP, and all wagers, winnings, and withdrawals are denominated in the same currency. Members are responsible for ensuring that the payment details they provide are accurate and belong to them personally — using a payment method registered to another person is strictly prohibited. q9play applies standard verification procedures to both deposits and withdrawals, and additional documentation may be required before a withdrawal is processed. Processing times for withdrawals may vary depending on the payment method selected and the verification status of your account.
q9play does not accept deposits made from credit facilities for the purpose of funding gaming activity, and the platform reserves the right to refuse or reverse any transaction it reasonably suspects to have been made using credit. All deposits and withdrawals are subject to any minimum and maximum transaction limits that are communicated on the platform at the time of the transaction. If a deposit fails to reach your account or a withdrawal is delayed beyond the stated processing window, you should contact q9play support with your transaction reference details. q9play is not responsible for any charges, fees, or currency conversions applied by your bank or payment provider in connection with transactions on the platform. Members are advised to retain their own transaction records for personal reference and dispute management purposes.
7. Limitation of Liability
q9play provides its platform and services on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, q9play makes no warranties, express or implied, regarding the uninterrupted availability, accuracy, or fitness for a particular purpose of the platform or any content on it. q9play shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of funds due to technical error, unauthorised account access, or service interruption. This limitation applies regardless of whether q9play has been advised of the possibility of such damages. Members are encouraged to take reasonable personal precautions, including keeping devices secure and using strong account passwords.
Members access and use the q9play platform entirely at their own risk. While the platform implements reasonable security measures and maintains its systems with care, q9play cannot guarantee that its services will be free from errors, bugs, or security vulnerabilities at all times. q9play is not responsible for any loss resulting from your reliance on information published on the platform, including odds, game results, or promotional details that may contain errors. In any event, q9play's total liability to any member in connection with their use of the platform shall not exceed the total net deposits made by that member in the 12 months preceding the relevant claim. Nothing in these terms limits q9play's liability for fraud or for any matter that cannot be excluded under applicable Philippine law.
8. Account Suspension & Closure
q9play reserves the right to suspend or permanently close any member account at its sole discretion, with or without prior notice, where it has reasonable grounds to believe that a member has breached these Terms and Conditions. Grounds for suspension or closure include but are not limited to: providing false registration information, creating multiple accounts, engaging in fraudulent or abusive activity, attempting to manipulate platform systems, or failing to comply with verification requests. Upon suspension or closure for breach of terms, any pending withdrawals and remaining balances may be withheld pending investigation and may be forfeited if the breach is confirmed. q9play will document all suspension decisions and retain records in accordance with its data retention obligations. Members who believe a suspension has been applied in error may contact the support team to request a formal review.
Members may also request voluntary account closure at any time by contacting the q9play support team. Upon receipt of a valid closure request, the platform will process any outstanding verified withdrawal before closing the account. If you are closing your account as part of a self-exclusion or responsible gaming decision, additional options may be available to you as outlined in the Responsible Gaming policy. Closed accounts may not be re-opened without the express agreement of q9play, and the platform is under no obligation to reinstate any closed account. Transaction history associated with a closed account will be retained by q9play in accordance with applicable data retention obligations under Philippine law.
9. Intellectual Property Rights
All content on the q9play platform — including but not limited to text, graphics, logos, icons, images, game interfaces, software, and the overall layout and design of q9play.biz — is the property of q9play or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for your personal, non-commercial entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the platform without the prior written consent of q9play. Any unauthorised reproduction or distribution of platform content will be treated as an infringement and pursued through all available legal channels. This includes screen captures, recordings, and any other form of content extraction used outside of personal use.
The q9play brand name, logo, and all associated marks are trademarks of the platform. You may not use these marks in any context — including on other websites, social media, or in any form of advertising or promotional material — without explicit written permission from q9play. Any unauthorised use of q9play's intellectual property may constitute an infringement and will be pursued through all available legal remedies. If you believe that content on q9play infringes your intellectual property rights, please contact the support team with full details of your claim so that it can be reviewed appropriately. q9play takes intellectual property rights seriously and will act promptly upon receiving a valid infringement notice.
10. Third-Party Links & Services
The q9play platform may reference or link to third-party services, including payment processors, game providers, and other service partners that form part of the platform's operational infrastructure. These third parties operate under their own terms and privacy policies, and q9play does not accept responsibility for the content, practices, or reliability of any third-party service. Your interaction with any third-party service accessed through or in connection with q9play is entirely at your own risk. q9play does not endorse or make any warranty about any third-party product or service, and any dispute you have with a third-party provider must be resolved directly with that provider. Members are encouraged to review the terms and privacy policies of any third-party service they interact with through the platform.
Game content available on the q9play platform is provided by licensed game suppliers. While q9play takes reasonable steps to ensure that game providers meet appropriate standards, it cannot guarantee the continuous availability of any specific game title, as providers may update, modify, or remove games from their catalogue at any time. Where a game is temporarily unavailable due to a provider-side issue, q9play will not be liable for any inconvenience caused. Members who experience recurring issues with a specific game are encouraged to report the matter to q9play support so that it can be escalated to the relevant provider. q9play maintains ongoing relationships with its game providers to ensure that the highest possible standards of game quality and fairness are upheld for all members.
11. Changes to These Terms
q9play reserves the right to update, amend, or replace these Terms and Conditions at any time. When material changes are made, q9play will update the "Last Updated" date at the top of this page and may notify members through appropriate channels, such as a notification displayed on the platform upon login. It is your responsibility to review these terms periodically to stay informed of any changes. The most current version of the terms will always be accessible at q9play.biz/terms-conditions. If you continue to use the platform after changes to these terms have been published, you are deemed to have accepted the updated terms.
Where a change to these terms materially affects your rights as a member in a way that you find unacceptable, you have the right to close your account before the changes take effect. q9play recommends that members check this page at least once every few months to ensure they remain comfortable with the terms under which they are using the platform. Historical versions of these terms are not retained for public access, so members are advised to save a copy of the current terms if they wish to keep a record for personal reference. For any questions about a specific change, the FAQ page and the support team are available to assist. q9play is committed to communicating significant changes clearly so that all members can make informed decisions about their continued use of the platform.
12. Governing Law & Applicable Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the Philippines. Any dispute arising out of or in connection with these terms, your account, or your use of the q9play platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines. By registering on q9play, you irrevocably submit to the personal jurisdiction of those courts for the purpose of resolving any such dispute. q9play operates in compliance with applicable Philippine regulations governing online gaming and financial transactions, and members are expected to comply with all local laws relevant to their participation on the platform. Where a dispute cannot be resolved through the courts, the parties may agree to pursue an alternative dispute resolution mechanism under Philippine law.
If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision will be severed from the remaining terms, which will continue in full force and effect. The failure of q9play to enforce any right or provision of these terms shall not constitute a waiver of that right or provision. These terms, together with the Privacy Policy and Responsible Gaming policy, constitute the entire agreement between you and q9play with respect to your use of the platform and supersede all prior agreements, representations, and understandings. If you have any questions about these terms, please visit the FAQ page or reach out to the support team for clarification. q9play is committed to maintaining a fair, transparent, and legally compliant gaming environment for all members in the Philippines.
Ready to Get Started?
If you agree to these terms and are 18 years of age or older, you are welcome to create your free q9play account and explore our full range of casino games, live tables, and sports betting — all in PHP, all on mobile.